At ChenzaApp, we are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to that information when you engage with our services, visit our website, or communicate with our team.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

Contact & Inquiry Details: When you fill out our contact form, request a quote, or send us an email, we collect your name, email address, phone number, and the content of your message.
Project Information: Details you share about your business, project requirements, timelines, and preferences during discovery calls, meetings, or written communications.
Billing Information: If you engage our services, we collect billing details necessary to process invoices. We do not store payment card details — payments are handled by trusted third-party processors.

b) Information Collected Automatically

Usage Data: When you visit our website, we may automatically collect your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages.
Cookies & Similar Technologies: We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies in your browser settings, though some site features may not function correctly.

c) Information from Third Parties

We may receive information about you from third-party platforms such as LinkedIn or referral partners when you engage with us through those channels.

2. How We Use Your Information

We use your personal information for the following legitimate purposes:

To respond to your inquiries and provide the services you have requested.
To prepare proposals, contracts, and project documentation.
To process payments and maintain accurate financial records.
To communicate project updates, deliverables, and important service information.
To send relevant marketing communications (only where you have provided consent or where permitted by applicable law). You may opt out at any time.
To improve our website, services, and user experience through analytics.
To comply with our legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We respect your privacy. We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: We share information with trusted third-party providers who help us operate our business — such as email platforms, cloud hosting providers, and payment processors — under strict confidentiality agreements.
Legal Requirements: We may disclose information when required to do so by law, court order, or governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, client information may be transferred as part of that transaction, subject to the same privacy commitments.
With Your Consent: We may share your information with third parties when you have explicitly provided your consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining our client relationship, complying with legal obligations, resolving disputes, and enforcing contracts.

Inquiry data from non-converting contacts is retained for up to 12 months. Client project records are retained for a minimum of 5 years for legal and financial compliance purposes. You may request deletion of your data at any time (subject to applicable legal retention requirements).

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security and encourage you to use secure channels when sharing sensitive information.

6. Cookies Policy

We use the following categories of cookies on our website:

Essential Cookies: Necessary for the website to function correctly. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website so we can improve performance and content.
Preference Cookies: Remember your settings and preferences (such as dark/light mode) to enhance your experience.

You can manage or disable cookies through your browser settings at any time.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you.
Right of Rectification: Request correction of inaccurate or incomplete data.
Right of Erasure: Request deletion of your personal data (subject to legal retention requirements).
Right to Object: Object to how we process your data for marketing or other purposes.
Right to Data Portability: Request transfer of your data to another provider in a structured, machine-readable format.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on your consent.

To exercise any of these rights, please contact us at chenzaapp@gmail.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

ChenzaApp

Email: chenzaapp@gmail.com

View Terms of Service →← Return to Homepage